“I have worked with Kenneth in many capacities over the years. In
all of them, he has been extremely knowledgeable, easy to deal with, and
very professional. I heartily endorse him.”—Michael
Wester, September 8, 2009.
These policies were last updated Mon Jun 3 14:57:12 MDT 2002.
Normally, we bill by the hour in 15 minute increments. Small tasks which
can be answered or completed in a couple of minutes are not billed
unless there are several of them.
Some tasks, such as teaching classes, are billed on a per-day basis.
If we come on-site (and the site is within 20 miles of the intersection
of I-25 and I-40 in Albuquerque), there is a one-hour minimum charge.
Sites further away will be billed for travel expenses and the minimum
charge is equal to twice the time spent traveling.
For example, if you are in Santa Fe, the travel expenses would be
the IRS per mile-charges for a car. Additionally, the minimum charge
would be approximately four hours (i.e. twice the total travel time
which is 2*2 hours). If we were on-site for only one hour, we would
bill for four hours. If we were on-site for five hours, we would
bill for five hours.
If you are in Denver, we would probably fly rather than drive.
This means that the expenses would be items such as flying
expenses, rental car if needed, hotel, etc.
If we fly via private plane, the cost is $50.00/hour for the
plane. Time spent flying this way beyond what a commercial
flight would take is not counted (i.e. flying this way is more
fun and there is no reason to charge you more than if we were
flying commercially). Note that flying commercially takes longer
than just the gate-gate times published. Remember the 1+ hour(s)
ahead of time that one needs to be at the airport, time spent
getting luggage (if it would be checked), and then getting out
of the airport, etc. The result sometimes means that flying by
private plane may be faster than flying commercially.
If we stop working for a different client to work on your urgent
problem, the rate will be double the normal rate.
We prefer to bill monthly, around the first of the month. If
creating the bill takes more than 15 minutes, then the time
needed to generate the bill will be billed as well. Terms are
Invoices must be paid within 30 days. A 1.5% charge is added for
each month or fraction that the invoice is late.